NB: Please scroll to the QBE Insurance (Europe) Limited
section below if your policy was purchased
prior to 6th March 2017.24-hour Emergency Medical Assistance
Please contact the 24 hour Emergency Medical Assistance
for immediate assistance by calling: +44 (0) 203 829 6745.
Claims Helpline
For section A & B1 to B8:We have appointed Travel Claims Facilities to look after your claim.
If you require a claim form, please obtain a form from the internet at:
www.policyholderclaims.co.ukOr please call: 0203 829 6761
Or write to:
Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
ME19 4UY
For Section C1 – Consular AssistAll potential claims must be reported initially to the Claims Helpline
Service for advice and support.
In the event of a claim under this policy, you must call the
Emergency Helpline Number on: 0333 370 7070
and report the circumstances that have given rise to a claim.
The Emergency Helpline Number is operated 24 hours a day 365 days a year.
For Section C2 – Gadget CoverClaims Procedure
You must notify Direct Group on : on 0203 794 9300
Alternatively email: gadgetclaims@directgroup.co.uk
as soon as possible, but in any event within 28 days of any incident
likely to give rise to a claim under this insurance.
For full details please refer to page 14 of your Policy
Wording for details.
*For policies purchased prior to 6 March 2017
(QBE Insurance (Europe) Limited)
Should you need to make a claim you must contact
one of the following numbers as soon as possible and have
your policy number from your policy schedule handy.
For Emergency Medical Assistance
Call: +44 (0)20 3465 3991 (selecting 'option 1')
For Cancellation, Curtailment, Travel Delay,
Personal Liability, Personal Property, Money
Call: +44 (0)20 3465 3991 (selecting 'option 4')
Post:
Travel Claims
CEGA Group Services Limited
Funtington Park
Cheesmans Lane
Funtington, West Sussex
PO18 8UE
For Personal Accident, Hijack and Evacuation
Call: +44 (0)20 3465 3991
Post:
Accident & Health Claims
QBE European Operations
Acclaim House
Central Park
New Lane
Leeds
LS11 5UF
For Security Information
Have your code from your policy purchase confirmation email handy.
Red 24 Global Security Specialists
Call: +44 (0)20 3465 3991