NB: Please scroll to the QBE Insurance (Europe) Limited
section below if your policy was purchased
prior to 6th March 2017.

24-hour Emergency Medical Assistance

Please contact the 24 hour Emergency Medical Assistance
for immediate assistance by calling: +44 (0) 203 829 6745.

Claims Helpline

For section A & B1 to B8:

We have appointed Travel Claims Facilities to look after your claim.
If you require a claim form, please obtain a form from the internet at:


Or please call: 0203 829 6761

Or write to:
Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
ME19 4UY

For Section C1 – Consular Assist

All potential claims must be reported initially to the Claims Helpline
Service for advice and support.

In the event of a claim under this policy, you must call the
Emergency Helpline Number on: 0333 370 7070
and report the circumstances that have given rise to a claim.

The Emergency Helpline Number is operated 24 hours a day 365 days a year.

For Section C2 – Gadget Cover

Claims Procedure

You must notify Direct Group on : on 0203 794 9300

Alternatively email: gadgetclaims@directgroup.co.uk

as soon as possible, but in any event within 28 days of any incident
likely to give rise to a claim under this insurance.

For full details please refer to page 14 of your Policy
Wording for details.

*For policies purchased prior to 6 March 2017

(QBE Insurance (Europe) Limited)

Should you need to make a claim you must contact
one of the following numbers as soon as possible and have
your policy number from your policy schedule handy.

For Emergency Medical Assistance

Call: +44 (0)20 3465 3991 (selecting 'option 1')

For Cancellation, Curtailment, Travel Delay,
Personal Liability, Personal Property, Money

Call: +44 (0)20 3465 3991 (selecting 'option 4')
Travel Claims
CEGA Group Services Limited
Funtington Park
Cheesmans Lane
Funtington, West Sussex
PO18 8UE

For Personal Accident, Hijack and Evacuation

Call: +44 (0)20 3465 3991
Accident & Health Claims
QBE European Operations
Acclaim House
Central Park
New Lane
LS11 5UF

For Security Information

Have your code from your policy purchase confirmation email handy.

Red 24 Global Security Specialists
Call: +44 (0)20 3465 3991
IMPORTANT: Our Year Abroad Travel Insurance policy is for full and part-time students who are between 16 and 75 years of age at the commencement of the policy. The policy has been designed to cover you for up to 18 months for theft, loss or damage of your personal property, and if you get seriously ill or injured abroad for your medical expenses and return trip home.

Quick Quote
Or you can, get a quote in less than 5 minutes over the phone from our experienced UK-based customer service team.
Call Us Now - 02392 419 077
Monday to Friday, 8am - 6pm
Please note that we are closed Bank Holidays and weekends. Telephone calls may be recorded for training and compliance purposes.
We have a new
insurer! Year Abroad
Travel Insurance now
has two levels of
cover to choose from
and new gadget cover!
Find out more.

Policy issued pre 06/03/2017?